Our approach to Customer Success

Our Customer Success team is built on the principles of Valuing Relationships and Preserving Knowledge. We value the relationships we build with clients over time and understand the importance of preserving the knowledge built by working together. Peoplewave partners with you through your implementation and beyond. Our relationship and support don’t end when your implementation is complete, they have only just begun.

Our platforms are easy to use, allowing you to get started by yourself in minutes. However, we understand that some companies have more complex needs than others. That’s why we offer different options and packages for implementation and support, so you can choose the best one to suit your company’s needs.


Peoplewave offers you three levels of service for implementation, ranging from our Orange Self-Service tier to our highly customised and in-depth support Black Prestige tier where we help integrate your systems and more. Our standard service is the Gold tier, which includes employee data import, templates, online guidelines and a fully supported implementation plan.

(Free self-service)

Follow our quick and easy steps for self-service set-up.

Gold Standard
(Our Standard)

Use our templates and guidelines for fuss-free supported set-up.

Black Prestige
(In-depth Support with consultation)

Let us design customised support for your set-up.

Plus Options
(Leveraging Preferred Partners)

Access our Partner network for specialised experts and services to complement your HR system roll-out.


We know most people want to take care of themselves but we want to take care of you. We understand that once implementation is complete, you’ll need ongoing technical support. We’ll have a dedicated Customer Service team available to you during business hours to resolve those tricky issues.